Piply Support

Contact

Email us at [email protected] for:

• Account issues (verification email not arriving, password reset trouble)
• Subscription questions (refunds, billing, restoring purchases)
• Bug reports or feature requests
• Data deletion requests (or use Settings → Delete Account in the app)

Email Support

Common Questions

I didn't receive the verification email.
Check your spam folder. The sender is [email protected]. You can request a new link from the verification screen, or contact support.

How do I reset my password?
On the login screen, tap "Forgot password?" and follow the email link.

How do I delete my account?
Open the app, go to Settings → Data Management → Delete Account. This permanently removes your server account, subscription history, and all local data.

How do I cancel my subscription?
Subscriptions are managed by the App Store. Open Settings → Apple ID → Subscriptions → Piply on your iPhone to cancel.

What does Premium include?
100 AI analyses per month (food photos, products, recipes, label OCR). Free tier includes the scanner, tracker, and all manual logging features.

Privacy

Read our Privacy Policy.